Assist is a BLOXI technician who comes to your home to set up, troubleshoot, explain and install anything digital: Wi-Fi, computer, smartphone, TV, security, AI.
Fixed price depending on the package you choose, 1h30 visit by default, payment by Bancontact. Service area: Wallonia, Brussels and Flemish Brabant (in French).
The promise Assist
The aim of Assist isn't just to fix your problem — it's to leave you self-sufficient at the end. The technician talks you through what they're doing, at your pace, without jargon. You understand each step and you'll know how to do it yourself next time.
It's also an answer to the "neighbour who knows about these things", who isn't always around. The family member who works in IT lives 300 km away, or doesn't have the time. Assist fills that role, but with clear pricing, announced slots, and a scope of services defined in advance.
A vetted BLOXI technician, on time, at your address. One visit covering all your digital needs for the day. No surprise extra charges.
The three packages.
Three options depending on your situation. Same technician, same slot — it's the purchase context that changes the price.
You bought your device elsewhere. We'll still come.
- About 1 h 30 at your home
- Full setup
- Explanations included
You order your device from the BLOXI Store. Assist is included at a reduced price.
- About 1 h 30 at your home
- Device delivered during the visit
- Setup from scratch, transfer included
Family, friends, neighbours — we set everything up together. A tech evening at home.
- Up to 4 participants
- Discount per device purchased
- Group Assist included
How does a visit work?
Four steps, no grey areas. Each one gives you something concrete.
You book
Slot, address, Bancontact payment. Instant confirmation by email.
We arrive
A vetted BLOXI technician, at the announced time, at your address.
We do it and explain it
Every action is explained. No jargon, at your pace.
You're self-sufficient
The job is done, and you know how to use it.
What if it takes longer than 1h30?
The visit covers 1h30 on site. In the vast majority of cases, that's enough. If your needs clearly require more time (lengthy recovery, multi-device setup, in-depth training), the technician spots it at the start and offers you either a second slot or a clear adjustment. No surprise extra billing.
What we cover.
If it's digital and needs plugging in, setting up, securing or learning — it's probably within scope.
If your request isn't on this list but is still digital, mention it when booking. We'll get back to you before confirming the appointment.
What we does · and doesn't do.
Assist has a clear scope. Better to know it before you book.
- Software setup of a new device
- Data migration between two devices
- Diagnosis and fixing of software faults
- Setting up Wi-Fi and the home network
- Security: passwords, 2FA, backups
- Training and explanations at your pace
- Introduction to AI assistants
- Hardware repair (cracked screen, dead battery)
- Data recovery from a damaged drive
- Business support: servers, company infrastructure
- SIM unlocking or hardware workarounds
- Long-term management: maintenance plan
- Telecom operator support (handled by the operator)
If your problem comes from your internet or mobile operator (line fault, faulty box), Assist will not solve it — that is the operator's support team. However, we can run a diagnosis for you, point you in the right direction and, if you want to change operator, the pillar Connect is there for that.
The area area.
Assist travels to many municipalities across Wallonia, Brussels and Flemish Brabant. The service is provided in French. Slots open municipality by municipality, depending on available experts: we'd rather offer a fast, reliable service than promise everywhere at once.
Enter your postcode when booking: you'll immediately see the open slots in your area. If there aren't any yet, write to us: we'll suggest a date.
Payment & follow-up.
Payment
Your booking is confirmed by online Bancontact payment , when you choose your slot. The price is fixed depending on the package chosen. No payment on site, no separate travel charge, no extra hours billed during the visit.
Sign-off at the end of the visit
Before the technician leaves, you test together what's been done. Wi-Fi that holds up, emails coming in, photos transferred, a password you know how to type again. If it doesn't work, we don't leave. This is when everything has to work — not later, not by message, not the week after.
Follow-up after the visit
Once the visit is signed off and the technician has left, the service has been delivered. After that, there are two separate cases.
A quick question, or a setting we did together that sorts itself out. You email us. If a remote answer is enough (screenshot, mini-tutorial, link), we'll reply. It remains a courtesy service, not unlimited after-sales support.
A new need, a new fault, another device, a question that wasn't part of the slot. That's a new visit. You book a new slot and the price applies. That's what keeps Assist affordable for everyone — a home visit has a real cost, and we can't make it free as permanent after-sales support.
Jot down your questions as they come up between appointments. Once you have 3 or 4, book a new Assist slot: 1h30 is plenty to deal with a batch of small topics, and it costs less than several separate mini-visits.
Cancellation
You can cancel or reschedule free of charge up to 24h before the appointment. After that, we ask you to keep the slot or move it within the same week.
Frequently asked questions.
Will the technician try to sell me something?
No. The technician is there to meet your need and leave you self-sufficient. If they identify that another BLOXI service would be useful to you (for example a change of operator via Connect), they may tell you — but without pressure, and the decision remains yours.
What if I have several problems to sort out?
List them when booking. The technician arrives with a plan to deal with as much as possible within the 1h30 slot. If it doesn't all fit, they prioritise with you: the critical things first, the rest planned in if needed.
If I have a new question two weeks later, is it free?
No. Sign-off happens at the end of the visit, in front of you, with a test of every point we've covered. Once signed off and the technician has left, the service has been delivered. For a quick remote question, you can write to us — if a written answer is enough, we'll reply. But a new home visit is a new service call.
The right habit: note down your questions and book a new slot once you have several. 1h30 of Assist easily covers several small topics and works out cheaper than separate mini-visits.
No slots appear for my postcode — what should I do?
Write to us on WhatsApp or by email: if an expert can come to your municipality, we'll open a slot for you.
Do you keep my passwords or data?
No. The technician doesn't write anything down, photograph anything or keep any personal data after the visit. If you need to store passwords, we'll set you up with a password manager that only you control (Bitwarden, 1Password, etc.).
And what if my device breaks down during the visit?
Very rare, but if a software operation reveals or worsens a pre-existing hardware problem, we'll explain it to you and document the condition. Assist doesn't cover hardware repair, but we can point you to a trusted repair shop.
Can I give someone an Assist as a gift?
Yes — it's a common request. When booking, you enter the recipient's address and contact details.