A common core (Art. 1 to 12) applies to all Pillars, supplemented by specific annexes (A · Store, B · Assist, C · Connect, D · Store at Home). In the event of conflict, the annex of the Pillar concerned prevails over the core.

Certain provisions are reserved for Consumers (in particular withdrawal and the legal guarantee) and do not benefit Businesses. Others concern Businesses only. Each clause concerned is marked with a regime label.

These GTC apply to the exclusion of the professional Customer's own purchasing conditions, unless otherwise agreed in writing by BLOXI.

The presentation of products and offers on the website does not constitute a firm offer but an invitation to order. The contract is formed uponsending of the confirmation by BLOXI (email or SMS) — subject, for Connect, to acceptance by the operator (see Annex C).

BLOXI may refuse or cancel an Order in the event of unavailability, of amanifest pricing error (for example a clearly incorrect amount), or suspected resale or fraud.

Prices for Consumers are stated in euros, all taxes included — VAT and, for the electr(on)ic products concerned, contributions Recupel and where applicable Bebat included in the price.

Prices may be stated excluding VAT for Businesses, with VAT added at the applicable statutory rate.

Online payments are processed via the provider Mollie (Bancontact in particular). BLOXI does not access the Customer's full banking details and does not store them. A confirmation is sent on a durable medium after the transaction.

Payment is due before the service is performed :

• Store : payment on Order, online.
• Assist : payment on Booking, online, before the visit.
• Connect : free service for the Customer (see Annex C).
• Store at Home : individual payment by Bancontact on site, before the start of the set-up of the equipment by the technician (see Annex D).

The price communicated to the Consumer before the Order is complete: no additional sum may be claimed after the contract is concluded, unless the Consumer has expressly agreed in advance to an additional amount (for example following an on-site diagnosis that changes the scope of an Assist visit — Art. B.1). (Art. VI.45 CEL)

For Businesses, BLOXI may accept, subject to prior written agreement, deferred payment and/or invoicing of extras during performance. Invoicing follows the agreed deadlines; failing that, payment within 30 days of the invoice date.

In the event of late payment by a Consumer, BLOXI sends a first free reminder. The Consumer then has a waiting period of at least 14 calendar days before any interest or fixed compensation is applied. The reminder states the amount due, any contractual compensation, a description of the goods or services, the due date and the waiting period. (Book XIX CEL — Act of 4 May 2023 « Consumer debts »)

In accordance with Art. XIX.4 CEL, any fixed compensation is capped at:

• 20 € if the outstanding amount ≤ 150 €
• 30 € + 10 % of the amount due on the bracket between 150,01 € and 500 €
• 65 € + 5 % of the amount due on the bracket > 500 €, with a maximum of 2 000 €

Late payment interest may not exceed the ECB key interest rate plus eight percentage points (Art. 5, para. 2 of the Act of 2 August 2002).

Late payment in commercial transactions is governed by the Act of 2 August 2002 on combating late payment in commercial transactions. Late payment interest and fixed compensation for recovery costs are due by operation of law, within the limits of that Act.

The Consumer has a period of 14 days to withdraw without giving any reason, starting from receipt of the goods (Store, Store at Home) or conclusion of the service contract (Assist, Connect). (Art. VI.47 and VI.67 CEL) A model withdrawal form is annexed hereto.

The right does not apply in the cases provided for by law (in particular goods unsealed for hygiene reasons, unsealed digital products, personalised goods, fully performed services). The terms specific to each Pillar are set out in the annexes. (Art. VI.53 and VI.73 CEL)

BLOXI refunds via the original payment method. For goods, the refund may be deferred until the returned goods are received or proof of their dispatch is provided (Art. VI.50 CEL), and take into account any depreciation beyond the handling necessary (Art. VI.51 CEL).

Consumers benefit from the 2-year legal guarantee of conformity on new goods, from their delivery, regardless of any commercial warranty. (Art. 1649bis to 1649nonies of the former Civil Code, as amended by the Act of 20 March 2022 transposing Directive EU 2019/771)

For Businesses, the warranties are those provided for in the contract and the manufacturer's warranty; the 2-year legal guarantee of conformity does not apply on the same terms.

BLOXI has an obligation of best endeavours for its services. It is not liable for failures attributable to a third party (operator, carrier, payment service provider) nor for cases of force majeure (strikes, fires, breakdowns, network disruptions, failure of a subcontractor).

With respect to Businesses, BLOXI's liability is limited to direct damage, excluding indirect damage (loss of business, data or customers), and capped at the amount invoiced for the service concerned. This limitation does not apply in the event of intentional misconduct or gross negligence by BLOXI (Art. VI.91/4 et seq. CEL — unfair terms between businesses).

BLOXI processes personal data as data controller, in compliance with the GDPR (Regulation EU 2016/679) and the Belgian Act of 30 July 2018. The data is neither resold nor used for third-party advertising profiling.

Details of the processing, retention periods and the Customer's rights (access, rectification, erasure, objection, restriction, portability) are set out in the Privacy Policy, which supplements these terms.

The Customer has a personal account (« my account ») from which they manage their information, their household and their places of residence and view their orders. The Customer is responsible for the confidentiality of their login details. The data entered there can be accessed, modified and deleted directly by the Customer, or on request at hello@bloxi.be.

To personalise the Connect diagnosis and recommendations, the Customer may enter the composition of their household — members (first name or pseudonym, relationship, age bracket), places of residence and telecom situation. This data is provided by the Customer and under their responsibility; where it concerns other members of the household, the Customer warrants that they are authorised to provide it.

• Legal basis. The processing necessary to establish a diagnosis or recommendation is based on theperformance of the contract (Art. 6.1.b GDPR) and the legitimate interest in providing relevant advice (Art. 6.1.f GDPR).
• Long-term storage in the account. The persistent recording of the household situation in the customer account, beyond the one-off need for the diagnosis, is based on the consent of the Customer (Art. 6.1.a GDPR), obtained by a separate positive action (opt-in) and time-stamped. This consent is revocable at any time from the customer account, without affecting prior processing.

The Customer enters a home address (postcode and statistical sector of residence). This location data is processed to assess network coverage and eligibility for offers, on the basis of performance of the brokerage contract. The resulting estimates are indicative (see Annex C). The home address is neither resold nor used for third-party advertising purposes.

The current operator possibly entered by the Customer during a diagnosis is not stored persistently: it is volatile data, used for the duration of the comparison.

The processing specific to Assist (access to devices — Art. B.6) and Connect (transmission to the operator — Art. C.7) is set out in the corresponding annexes.

Failing agreement, the Consumer may refer the matter to the Consumer Mediation Service (FPS Economy), qualified entity within the meaning of Book XVI CEL: Boulevard du Roi Albert II 8 Bte 1, 1000 Brussels · 02 702 52 20 · contact@mediationconsommateur.be · mediationconsommateur.be.

For disputes specifically relating to the contract concluded with a telecom operator via Connect, the Ombudsman for Telecommunications has jurisdiction (see Annex C, C.8).

No reference to the European ODR platform: it was abolished on 20 July 2025 (Regulation EU 2024/3228).

For the Consumer, the courts of their place of residence in particular have jurisdiction (public policy — Art. VI.83 CEL). For Businesses, jurisdiction lies with the Hainaut Enterprise Court, Mons division (Courts of Justice, rue des Droits de l'Homme 1, 7000 Mons), within whose jurisdiction BLOXI's registered office is located (canton of Soignies, judicial district of Hainaut).

The sale is concluded upon confirmation of the Order on a durable medium (Art. 4). The confirmation button unambiguously indicates the obligation to pay.

Les modalités de remise du bien sont présentées et tarifées avant la validation de la Commande (art. VI.45/2 CDE — loi du 9 février 2024). Deux modes sont proposés : la livraison à domicile par bpost, partout en Belgique, au prix de 5,95 € TVAC, offerte dès 50 € de commande, dans un délai indicatif de 2 à 4 jours ouvrables (envoi contre signature pour les smartphones) ; ou la remise en main propre lors d'une intervention BLOXI Assist, sans frais de livraison, à la date et dans la fenêtre horaire convenues lors de la Commande, dans la zone Assist : Wallonie, Bruxelles et Brabant flamand (adresse vérifiée par code postal lors de la prise de rendez-vous). Les délais sont indicatifs.

De modaliteiten voor de overhandiging van het goed worden vóór de validatie van de Bestelling voorgesteld en geprijsd (art. VI.45/2 WER — wet van 9 februari 2024). Er zijn twee mogelijkheden : levering aan huis via bpost, overal in België, voor 5,95 € incl. btw, gratis vanaf een bestelling van 50 €, binnen een indicatieve termijn van 2 tot 4 werkdagen (verzending tegen handtekening voor smartphones) ; of persoonlijke overhandiging tijdens een BLOXI Assist-interventie, zonder leveringskosten, op de datum en binnen het tijdvenster die bij de Bestelling werden afgesproken, in de Assist-zone : Wallonië, Brussel en Vlaams-Brabant (adres gecontroleerd via postcode bij het maken van de afspraak). De termijnen zijn indicatief.

The delivery arrangements for the goods are presented and priced before the Order is confirmed (art. VI.45/2 CEL — law of 9 February 2024). Two options are offered: home delivery by bpost, anywhere in Belgium, for €5.95 including VAT, free for orders of €50 or more, within an indicative period of 2 to 4 working days (smartphones are sent against signature); or handover in person during a BLOXI Assist visit, with no delivery charge, on the date and within the time window agreed when ordering, in the Assist area: Wallonia, Brussels and Flemish Brabant (address checked by postcode when booking the appointment). Delivery times are indicative.

BLOXI delivers the goods by transferring physical possession to the Consumer no later than 30 days after the contract is concluded, unless otherwise agreed (Art. VI.43 CEL).

For the Consumer, the risk of loss or damage only passes upon physical receipt of the goods by the Consumer or by a third party designated by them other than the carrier. (Art. VI.44 CEL)

BLOXI retains ownership of the goods until full payment; risk passes upon taking possession.

14-day period (Art. 7). Exceptions: unsealed digital or sealed products, personalised goods, items that cannot be returned for hygiene reasons. The goods must be returned complete and in good condition.

The return is free : return costs are borne by BLOXI.

2-year legal guarantee of conformity (Art. 8), supplemented where applicable by a commercial warranty stated on the product page.

The visit is booked via the website (slot, address, nature of the need). A quote may be drawn up; an on-site diagnosis may change the scope and price, which are then confirmed with the Customer before work begins.

The rates (visit package and any travel costs) are those displayed on the Assist page at the time of booking. The terms of sale do not fix the amounts, which are subject to change; only the rate displayed at booking binds the parties.

The Customer guarantees access to the place of the visit and the presence of an adult at the agreed times. They must give notice of any absence at least 24 hours in advance. The technician may refuse or stop the visit if there is a risk to their safety or that of the Customer.

Absence or impossible access attributable to the Customer. In the event of a wasted trip attributable to the Customer (absence at the appointment, impossible access, notice < 24 h), the rate of the booked Assist visit remains due (the rate displayed at booking, currently 79 € for a stand-alone visit or 59 € with a Store purchase). This amount covers the technician's travel, the blocked slot, preparation time and the equipment committed — components of the service partly performed by BLOXI. It is not a penalty.

Cancellation or no-show attributable to BLOXI (reciprocity). Conversely, if BLOXI cancels less than 24 h in advance or fails to turn up within the confirmed slot, the Customer is entitled to:

• either a discount equal to the rate of the booked visit (currently 79 € or 59 €) on the rescheduled visit;
• or, failing rescheduling, a full refund of sums already paid.

Force majeure (Art. 9) suspends these reciprocal obligations. This clause complies with the reciprocity requirement of Art. VI.83, 17° CEL.

The Assist visit is booked remotely (online): a 14-day right of withdrawal therefore exists in principle, starting from the conclusion of the service contract (Art. VI.47, §2, 1° CEL). The place of performance (the Customer's home) has no bearing on this principle; it is the method of conclusion that triggers it. In BLOXI's usual process, however, this right is neutralised by the express waiver described in point 1.

1. Requested performance & express waiver (usual case). By booking a visit to be carried out without waiting for the end of the 14-day period, the Consumer expressly requests, on a durable medium, that performance begin and acknowledges that they lose their right of withdrawal once the service has been fully performed. If they withdraw once the visit has already begun, they pay for the service in proportion to what has been provided (Art. VI.46 and VI.53, 1° CEL; Art. VI.51, §2 CEL for the proportional calculation).

2. Urgent repair. For an expressly requested urgent repair or maintenance, the right of withdrawal does not apply (Art. VI.53, 8° CEL). If on that occasion BLOXI provides additional services beyond what is strictly necessary, or goods other than the essential spare parts, the right of withdrawal applies to those additional services or goods.

3. Scheduled visit without waiver. If the Consumer books a visit for a later date without requesting early performance, they retain their 14-day right of withdrawal from the conclusion of the contract (model form annexed).

Any devices or parts sold during a visit retain their own right of withdrawal of 14 days from receipt (see A.5).

Any defect attributable to the technician must be reported within 48 hours; rework is free, unless the problem originates with the Customer.

The technician may need to access data on the Customer's devices. This access is carried out strictly within the framework of performing the service contract (GDPR legal basis: performance of contract, Art. 6.1.b GDPR). The Customer is responsible for backing up in advance their data; BLOXI holds professional liability insurance. This provision does not limit BLOXI's liability in the event of gross negligence or intentional misconduct.

The Connect service is free for the Customer. BLOXI is remunerated by the partner operators in the form of commission. This remuneration does not affect the objectivity of the advice.

The telecom contract is concluded directly between the Customer and the operator chosen. BLOXI is not a party to that contract; under the principle of privity of contract, it assumes no obligation of the operator. The operator's conditions (price, duration, termination, coverage) prevail.

Support runs from diagnosis to installation : comparison, advice, entering the order, number porting, EasySwitch assistance, checking the first bill. Termination of the old contract and the support after the switch fall under the operator, not BLOXI.

Subscription via BLOXI is subject to acceptance by the operator. In the event of refusal, BLOXI informs the Customer and proposes an alternative where applicable.

The Consumer has 14 days (Art. 7), to be notified to the operator AND BLOXI. If the Consumer expressly requests, on a durable medium, that the telecom service start before the end of the 14-day period, they acknowledge that they will lose their right of withdrawal once the service has been fully performed (Art. VI.53, 1° CEL). The subscription form records this express request when the Consumer ticks it.

BLOXI is not responsible for the offer, installation lead times and appointments, actual speeds (operators being bound by a « best effort » obligation of means) or the operator's customer support. In the event of any discrepancy, the operator's description prevails. Coverage, price and savings estimates are indicative.

The data necessary for taking out the telecom contract are transmitted to the chosen operator on the legal basis of performance of the contract of brokerage (Art. 6.1.b GDPR) and thelegitimate interest connecting the Customer with the operator (Art. 6.1.f GDPR). Any call recordings are kept for the time necessary to check the conformity of the sign-up and are transmitted to the operator for the same purpose. The exact retention periods are set out in the Privacy Policy.

For any dispute relating to the contract concluded with the telecom operator via Connect, the Consumer may refer the matter to the Ombudsman for Telecommunications, independent body competent for telecom disputes: 02 223 06 06 · plaintes@mediateurtelecom.be · ombudsmantelecom.be. This route does not preclude referral to the Consumer Mediation Service for disputes concerning BLOXI as an intermediary (Art. 12).

• Host : the Customer who hosts the Store at Home evening at their home. The Host is themselves a mandatory buyer : their Order triggers the opening of the evening.
• Guest-buyer : any Customer invited by the Host who places an Order themselves in the context of the evening. An evening is confirmed with the Host plus at least one Guest-buyer.
• Evening : the single appointment during which a BLOXI technician sets up the devices purchased by the participants, at the Host's home.

• Maximum 4 people in total per evening (Host included), maximum 3 devices per person.
• Service available under the same geographical conditions as Assist visits (in Wallonia, Brussels and Flemish Brabant, service in French).
• The Host guarantees the practical hosting conditions: a clear room, electricity, working Wi-Fi, welcoming the Guest-buyers at the agreed times.

Each participant (Host and Guest-buyers) orders their own devices via the Store (Annex A) — the Order is concluded remotely. All devices are delivered to the Host's single address before the evening. Each individual Order remains private: Guest-buyers do not see the others' Orders.

The rate for the technician's visit depends on the package chosen by the Host when creating the evening, according to the maximum number of participants: currently Duo (2 participants) 99 €, Trio (3) 129 €, Quatuor (4) 149 €, VAT included. The applicable rate is the one displayed on the Store at Home page when the evening is created. Devices are invoiced separately to each buyer, at the Store price.

The package rate is payable by the Host for the visit. The Host may, in agreement with their Guest-buyers, arrange an internal split; this split is private and does not bind BLOXI.

Each participant pays for their own devices by Bancontact, on site, before the technician starts setting up those devices. Set-up never begins before payment for the device concerned has been made.

Payment for the visit (Store at Home rate) is made by the Host in the same way, at the latest before the technician leaves.

This arrangement complies with the regime for off-premises contracts: the former prohibition on requesting payment within 7 days has been repealed.

As off-premises contracts, Orders placed in the context of a Store at Home evening benefit from a 14-day right of withdrawal from receipt of the goods (for devices) or conclusion of the contract (for the visit service) (Art. VI.67 CEL). A model form is annexed.

Request for early performance & waiver of the right of withdrawal : by requesting that the technician set up the devices on the day of the evening itself, the Consumer expressly requests that performance of the service begin during the withdrawal period. Payment before set-up (D.5), combined with an explicit statement recorded on a durable medium, records this express request. The Consumer acknowledges that they will lose their right of withdrawal with respect to the set-up service once fully performed, and that if they withdraw during performance, they must pay proportionally for the service already provided (Art. VI.73 and VI.71 CEL).

The right of withdrawal on the devices purchased remains fully applicable: the Consumer may return a device within 14 days of receipt (free return, see A.5).

The technician arrives with the devices delivered together. After payment, they set up the devices participant by participant: configuration, transfers from the old device, account set-up, a short training on use. Each participant tests their equipment in front of the technician before the technician leaves.

Before the Guest-buyers have ordered. If only the Host has placed an Order, cancellation is possible free of charge; the Host's Order follows the Store regime (14-day withdrawal, free return). The visit may be converted into a stand-alone Assist visit, subject to availability.

After at least one Guest-buyer has ordered. The Host informs their Guest-buyers and BLOXI. Two options are offered:

• Conversion into individual stand-alone Assist visits at the Bundle Store rate, at each buyer's home.
• Rescheduling of the evening to a new date agreed with all buyers.

The reciprocity rules of Annex B.3 (discount or refund in the event of a BLOXI no-show) also apply to Store at Home.

Any devices benefit from the 2-year legal guarantee of conformity (Art. 8) and, where applicable, the commercial warranties stated on the product page. The set-up service benefits from the 48 h rework guarantee (B.5), applied by analogy to Store at Home.

The technician may access the data on each participant's devices for the purposes of set-up. Each participant is responsible for the backing up in advance of their data. The applicable GDPR terms and rights are those of Art. 10.

The Host has no legal role with respect to their Guest-buyers' purchases: each Order is a separate contract between the Guest-buyer and BLOXI. The Host is only responsible for the agreed hosting conditions (D.2).