BLOXI — Guide: the questionnaire
BLOXI Connect · Guide

The diagnosis

The quickest route to a personalised recommendation. 5 steps, about 3 minutes, and you leave with the ranking of the operators that suit your situation. Here is how it works.

The essentials

You answer 5 sets of questions (situation, internet, mobile, priorities) and, in under 3 minutes, get the ranking of operators, rated on 5 criteria — two calculated for your situation (price, coverage), three from the Connect Index (after-sales service, app, Belgian roots) — weighted according to what matters to you. Free, no account required.

01

What it's for

The Belgian telecom market is dozens of offers spread across 10 operators and 3 networks. Comparing by hand is unworkable: prices that change depending on the profile, packs that do not apply to every situation, operators that are strong in one region and weak in another.

The questionnaire resolves this complexity in a few minutes. It asks the right questions in the right order, applies the 5 Connect Index criteria to your situation, and gives you a recommendation ranked from best to least good — with detailed scores for each offer.

02

The 5 steps

Each step follows on from the last, and you can go back at any time to change an answer.

1
Step 1 · ~30 s

Your current situation

The starting point: who makes up your household, which operator you are with (or none), your current bill and your postcode. This information is used to calculate a realistic saving and to filter what is available at your address.

Household membersCurrent providerMonthly billPostcode
2
Step 2 · ~45 s

Your internet needs

What speed is enough for you, unlimited or not, with or without TV, with or without a landline. If you don't know which speed to choose, a calculator estimates your need based on your actual usage (streaming, remote working, gaming).

Target speedMonthly dataTVLandlineBuilt-in calculator
3
Step 3 · ~30 s

Your mobile needs

One line per household member, with its data allowance. You also manage unlimited calls and roaming outside the EU. This is where the engine weighs up standalone plans, family bundles and multi-line discounts.

Lines per personData per lineUnlimited callsRoaming outside the EU
4
Step 4 · ~30 s

Your priorities

The step that weights the 5 criteria your way. Choose up to 2 priorities (Price, Coverage, App & Control, After-sales, Spirit) — or Balance if you have no preference. The system adjusts the weights, with each criterion keeping a minimum of about 11 %.

Up to 2 prioritiesMax budgetProvider to avoidAutomatic weighting
5
Step 5 · at your own pace

Your results

The personalised ranking of operators with their detailed scores on each criterion. The top 3 is highlighted, and each offer can be explained in one click (“Why this recommendation?”). You can switch the sorting to price, or order / reconfigure directly.

Top 3 highlightedScores per criterionAI explanationSort by priceEstimated saving
03

How we calculate the result

At the last step, the engine runs several operations in sequence. You don't need to know the details to use the tool, but here are the essentials.

1. It rules out the impossible. Provider with no network at your address, insufficient speed, no TV when you want it, bundle unavailable: these offers are removed automatically.

2. It rates each remaining operator on 5 criteria. Two of these scores are recalculated for your exact situation; the other three are the scores from the Connect Index, identical for everyone and drawn from our in-depth analysis. This is intentional: on the results sheet, don't be surprised that these three don't change from one household to another.

Calculated for you

Recalculated with each simulation, based on your answers.

  • Price — on your actual basket: plans, bundles, promotions and multi-line discounts
  • Coverage — at the places where you live and on each operator's network

Connect Index scores

Identical for everyone · detailed in each criterion guide.

  • After-sales service — quality of after-sales service
  • App & Control — managing your plan independently
  • Spirit — Belgian economic roots

3. It weights according to you. The 5 scores are combined with the weights from your priorities. A priority carries more weight, but every criterion keeps a minimum (~11 %) — none is ever ignored.

04

Questionnaire or configurator?

Two tools, the same data, two approaches. The right choice depends on how certain you are.

The diagnosis

  • You don't yet know what to choose
  • You want a reasoned recommendation
  • You want to know whether you can save
  • You are switching operator for the 1st time
  • You're comparing several household profiles

The configurator

  • You already know what you want
  • You want to test a multi-operator mix
  • You're comparing two specific options
  • You want the exact price in real time
  • You're combining fixed and mobile across 2 brands

The two are linked: at the end of the questionnaire, you switch to the configurator in one click, with your situation already pre-filled.

05

What happens to your answers

As long as you haven't created an account, your answers stay in your browser. Nothing is sent to our servers, no profile is created: close the window and your answers disappear.

If you create an account to save your results, your situation is stored with us (household profile, latest simulation, history) — handy for re-running an analysis without re-entering everything.

As explained in the guide Broker, not provider, this data may be used for promotions with our partner brands. No external resale.

06

Frequently asked questions

On average 2 to 3 minutes for a simple household. A little longer for a family with several mobile lines to configure, or if you use the speed calculator. You can stop part-way: your progress is saved so you can pick up later.
No. The questionnaire is freely accessible, with no account needed. If you create an account, your results are saved and reusable — handy for re-running later or comparing several scenarios.
Yes. You can go back to any step to change an answer; the result is recalculated automatically. At the end, you can also replay your priorities and watch the ranking change live.
Yes. Your postcode (and, where available, your neighbourhood or street) is used to measure real mobile coverage where you live and to rule out operators with no fixed network at your home. Coverage by precise address is continually being enriched.
Because that is the truth in your case. If, after calculation, your current operator comes out at no. 1 according to your criteria, the questionnaire says so clearly rather than pushing you to switch for nothing. BLOXI is a telecom broker, not a seller.
Yes, by re-running the questionnaire with different answers. With an account, you can save each simulation and compare them side by side.
No. The scoring takes no account of BLOXI's commissions. Same answers, same results — no matter who pays whom. The only deliberate editorial weighting is Spirit (Belgian roots), and it remains minor and adjustable by you.
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